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Selling abroad is not as easy as it sounds. Aside from obvious challenges in terms of cost, supply and travel, doing business internationally requires planning.
As with anything in life, the devil is in the detail. You managed to get someone to buy from you and have supplied them with
The business environment is always challenging. Aside from various crises and macroeconomic shocks, competitors are vying for your customers. Yes, sometimes you can contract customers
Customer experience management (CXM or CEM) is a strategic approach to enhancing customer satisfaction, experience and engagement using people, processes, systems and partners. In short,
Sustainability was seemingly all the rage just over a year ago. COP26 was the UN Climate Change Conference in Glasgow from 31st October 2021 to
It goes without saying that some customer experiences leave a sour taste. Yes, something went wrong that means you voted with your feet and went
Most people in organisations and businesses have heard of unconscious bias training (UBT). Commonly, UBT is associated with diversity, equality and inclusion (DEI) initiatives. Many
It is around 100 years since the first recorded employee surveys in the 1920s. So, for the last 100 years we have asked employees what
Have you ever seen something or developed something that you thought was amazing but it flopped? Have you ever seen something that you were absolutely
